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Store Policy

Customer Care

  1. We strive to provide excellent customer service and ensure that our customers are satisfied with their shopping experience at Pec Pet.

  2. Our staff is trained to be knowledgeable about our products and services and to provide accurate and helpful information to our customers.

  3. We welcome feedback from our customers and are always looking for ways to improve our services.

  4. We offer various communication channels for our customers to reach us, including email, phone, and social media.

  5. We will respond to customer inquiries and concerns in a timely manner, usually within 24-48 hours of receiving the message.

  6. We value our customers' privacy and will protect their personal information in accordance with our privacy policy.

  7. We will handle any customer complaints with professionalism and try to resolve the issue to the customer's satisfaction.

  8. We offer various payment options to make the checkout process easy and convenient for our customers.

  9. We offer a loyalty program to reward our loyal customers and offer promotions and discounts throughout the year.

  10. We will provide clear and accurate information about our shipping and return policies to ensure our customers are aware of their options and are satisfied with their purchase.

Privacy & Safety

  1. We value our customers' privacy and will protect their personal information in accordance with the law.

  2. We will collect only the information that is necessary to complete transactions, process orders, and improve our services.

  3. We will not share or sell any of our customers' personal information to third parties unless required by law.

  4. We will use secure methods to store and process any personal information we collect.

  5. We will regularly update and maintain our security protocols to ensure the safety of our customers' personal information.

  6. We will notify our customers promptly in the event of any data breach that may affect their personal information.

  7. We will provide customers with the option to opt-out of any marketing communications or newsletters.

  8. We will comply with all relevant laws and regulations related to data privacy and security.

  9. We will take appropriate measures to ensure the safety of our customers and their pets while they are in our store, such as monitoring the store for potential hazards and having trained staff to handle emergencies.

  10. We will follow all relevant safety regulations and standards to ensure the safety of our customers and their pets when handling and storing pet products.

We hope these guidelines help ensure the privacy and safety of your customers when shopping at Pec Pet.

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